Refund & Return Policy

Refund & Return Policy

At Revaya, we strive to provide high-quality products. Due to the personal nature of skincare and haircare items, we follow a strict return and refund policy.

Eligibility for Returns

Returns are only accepted if the product is damaged, defective, or incorrect at the time of delivery. Requests must be raised within 48 hours of receiving the order.

Non-Returnable Items

Products that have been opened, used, or tampered with are not eligible for return due to hygiene and safety reasons.

Refund Process

Once your request is approved, refunds will be processed to the original payment method within 5–7 business days.

Replacement Policy

In case of damaged or incorrect items, we may offer a replacement instead of a refund, depending on availability.

Cancellation Policy

Orders can be cancelled before dispatch. Once shipped, cancellations are not possible.

Proof Requirement

Customers may be required to provide images or videos of the product to validate the issue.

Shipping Charges

Shipping charges are non-refundable unless the return is due to our error.

Contact Us

For return or refund requests, please reach out to our support team through our website.